![]() ![]() Reboot your PC, and Windows should automatically grab the generic drivers for your keyboard, which may cause it to work again. Even if you don't see an exclamation point, though, we recommend right-clicking your keyboard in this menu and choosing Uninstall Driver. If any of the items in this section have a yellow exclamation point next to them, it can indicate a problem. Open the Start menu and type "Device Manager." Open the Device Manager entry in Control Panel, and expand the Keyboards section. Sometimes the driver managing your keyboard can run into problems, particularly if you install third-party software often and/or you turn your machine off all the time without using the Shut Down command. You may have to hook up a USB keyboard to troubleshoot. If you can enter the BIOS, and the problem key(s) work fine within that menu, your problem lies within Windows.Įxit the BIOS (without saving your changes) and continue to some of the fixes below. If you're unable to enter the BIOS and navigate it with your keyboard, there's a good chance you have a hardware problem. The computer should tell you which key to press along the bottom of the screen. Typically, you need to press Delete, Esc, or some other key as your machine boots. Reboot your computer and try to enter the UEFI or BIOS. Is there something wrong with the keyboard hardware itself, or is a software glitch preventing Windows from recognizing keystrokes? Figuring this out can save you a lot of time later on. If that doesn't fix the problem, try booting into Safe Mode and see if that works-it won't fix the problem permanently, but it will help you determine whether your keyboard is faulty or not. If you can't use the trackpad or mouse to reboot the PC, just hold down the power button for about 10-15 seconds to turn the PC off, then turn it back on. Have you tried turning your computer off and on again? Before you attempt any random fixes, a simple reboot can correct a thousand ails. ![]() Best Hosted Endpoint Protection and Security Software.If the device doesn't work on the other PC, you might need to replace it. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. If your wireless device uses a Bluetooth connection, also see Fix Bluetooth problems in Windows for possible solutions. The wireless connection should be reestablished. There might also be a Reset button on the USB receiver for your device.įor USB wireless devices, this might be as simple as unplugging the USB wireless receiver, waiting for about 10 seconds, and then plugging the USB wireless receiver back into the USB port. Resetting the device will disconnect and then reconnect the wireless connection. Look on the bottom of the wireless device for a Reset button. Make sure there’s no dirt blocking keys or sensors. Make sure that the cables on your device aren't damaged in any way.Ĭheck any battery-powered devices to see if they are fully charged or have fresh batteries. If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC. If you use a USB hub between the device and the PC, make sure the hub has power. Try using a different USB port on your PC. ![]() Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Having trouble with a device? Make sure everything is connected properly, the device has power, and that it’s set up correctly. ![]() Note: For issues with touchpads, see Fix touchpad problems in Windows. ![]()
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